Return policy

Information about Exchanges and Returns

You have 14 calendar days from receipt of the order to request a return. The product must be in perfect condition, unused and in its original packaging. Return shipping costs are paid by the customer unless the error or defect is attributable to the company. Custom-made products cannot be returned.

Recommendations before initiating a return

Before requesting a return, please consider the following:

• If the reason is related to product assembly, carefully review the instructions included in the package.
• If you have doubts, consult the instructions again. If you have lost them, you can download them in PDF format from our website, in the product’s features section.
• All instructions are visual (no text), so they work for any language.
• If you have any other questions, contact us at [email protected]. We are here to help resolve any issues and avoid unnecessary inconvenience.

All returns must be managed from the Orders section by requesting a return and stating the corresponding reason. There are two types of returns, depending on who bears the cost:

Return reasons at NO cost (covered by the store):

• Product damaged during transport: dents, breaks or scratches visible upon receipt.
• Factory-defective product: poorly assembled parts, missing parts or malfunctioning moving parts.
• Incorrect product received: model, colour or size different from the one ordered.
• Missing pieces or components: for example, screws, legs or manuals.
• Does not match the website description or photos: differences in colour, dimensions or other details.
• Delivery with excessive delay: when the customer no longer needs the product because of the delay.

Return reasons WITH cost (borne by the customer):

• I don't like it / It does not meet my expectations: voluntary returns for personal reasons.
• Order mistake: for example, incorrect colour or model selected.

In these last two cases, the customer must bear the return costs.

Return Cost

The return cost is calculated on the basis of the parcel’s volumetric weight and may differ from the original shipping cost, as the latter may have been subsidised or free as a commercial gesture to our customers (for example, free shipping above a certain amount). However, the logistical costs of a return are fully borne by the customer.

The volumetric weight is determined by taking the greater value between:

• The actual weight of the parcel (in kg)
• The volume in cm³ divided by 5000 (formula: height × width × depth ÷ 5000)

The following rate then applies according to the corresponding bracket:

Supplemental fees per item:

• Volumetric pieces: +20.00 EUR per item
  (When any side exceeds 100 cm or the actual weight is between 25 kg and 70 kg). Not applied if an excess-weight surcharge is already in place.
• Pieces with excess weight: +95.00 EUR per item
  (For pieces whose actual weight exceeds 95 kg)

⚠️ This calculation is an estimate. The customer will receive an e-mail with the exact amount once the return request has been processed.
The amount may vary slightly depending on specific pick-up conditions, location or product type.